Customer Care Agent providing support through multiple channels for a leading GameTech company in Greece. Handling inquiries, complaints, and enhancing customer experience via live interactions.
MF
Onsite IT Systems & Support Specialist
Posted last week
About the role
- Global IT Systems & Support Specialist at MDIF managing IT systems and user support. Focus on Microsoft 365 and infrastructure resilience for a geographically distributed team.
Responsibilities
- Administer and optimize Microsoft 365 and Windows environments (Entra ID, Exchange Online, Intune, SharePoint, Teams, SSO, MFA, Conditional Access).
- Manage core infrastructure, endpoints, backups, and access controls.
- Maintain network connectivity (VPNs, routers, switches – MikroTik preferred).
- Provide responsive L1/L2 support to global staff using a ticketing system.
- Support onboarding/offboarding, hardware provisioning, and license management.
- Promote security best practices and contribute to documentation and process improvements.
Requirements
- Minimum 3 - 5 years of experience in IT systems administration and user support.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent professional experience.
- Relevant technical certifications are strongly preferred (e.g., Microsoft 365, Azure/Entra, Windows Server, Networking, ITIL).
- Ongoing professional development in infrastructure, security, or cloud technologies is an asset.
- Fluency in spoken and written English.
- Willingness and ability to travel periodically to MDIF offices and other locations, as required.
- Adaptability and eagerness to learn new technologies and respond to evolving organizational needs.
Benefits
- Commitment to MDIF’s mission and values.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Analyst at Clinicorp focusing on client growth and product adoption. Building relationships and leveraging data for strategic decision - making.
Customer Service Representative engaging with clients and assisting in the property evaluation process. Supporting the creation of expert reports and providing client service in a dynamic team environment.
Senior Agent handling complex customer complaints while ensuring fair resolution and identifying trends at Deliveroo. Join a fast - paced, dynamic environment focused on outstanding customer care.
Community Support Specialist providing mental health services and support. Collaborating with clients and stakeholders to build strong foundations for well - being.
Customer Service Associate at Catbird providing support across multiple channels for customer inquiries. Managing both customer care and operational processes in a hybrid role.
Customer Experience leader at 7AI responsible for end - to - end customer journey management while optimizing for outcomes. Driving value and relationships in a customer - centric role within cybersecurity.
Customer Service Agent ensuring high service quality for B2C customers in Berlin. Collaborating with teams to improve support processes while managing customer inquiries.
Providing customer support for Prex's financial platform, solving inquiries in Montevideo. Ensuring quality service and continuous improvement while working in a hybrid setup.
Customer Support Executive resolving bookkeeping and accounts issues at Bright. Guiding customers through software while utilizing AI tools for enhanced support.