Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Customer Support Executive resolving bookkeeping and accounts issues at Bright. Guiding customers through software while utilizing AI tools for enhanced support.
Responsibilities
- Acting as the first point of contact in supporting customers over the phone and via email.
- Providing help and answers to customers' bookkeeping and accounts issues through identification of the problem itself, research on answers and subsequent provision of guidance.
- Guiding customers through our software, enabling them to use the software effectively.
- Utilising AI-powered tools and resources including Forethought and WalkMe to enhance support efficiency and provide more accurate, timely responses to customer inquiries.
- Keeping abreast of trends and changes in accounts and bookkeeping areas.
- To support, guide and assist other team members in resolving customer queries.
- Work with Support team managers and leaders to reach targets, ultimately providing best in class support to our growing customer base.
Requirements
- Strong communication skills, particularly phone and listening skills
- Bookkeeping or Accounts qualification would be a distinct advantage
- Interest in and desire to work within the accountancy and bookkeeping field
- Strong IT proficiency
- A proven ability to troubleshoot and diagnose issues in a timely manner
- Basic knowledge of IT infrastructure
- Experience with or willingness to learn AI-powered support tools such as Forethought and WalkMe to enhance productivity and customer service delivery
- Demonstrable customer service skills, eager to go the extra mile to assist customers
- Excellent phone manner with the ability to engage and build rapport with customers
- Ability to work under pressure and in a changing environment
- Positive attitude with a can-do approach
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Insurance expert providing phone - based broker services and administrative support at Hiscox. Delivering exceptional service and managing inquiries from High Net Worth brokers.
Sales Support Specialist in VIEWENTO handling customer relations, marketing, and operations. Focused on optimizing sales processes within a dynamic marketing team.
Client Support Specialist providing real - time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
Customer Support Agent at Maurten responsible for handling customer inquiries through Zendesk. Engaging with users and supporting development projects in a hybrid work environment.
Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
Customer Service Representative assisting U - Haul customers both inside and outside the center. Providing support for U - Haul products and services, managing rentals, and ensuring excellent service.