Join West as a Customer experience associate to improve patient lives with a commitment to lifelong learning and development. Embrace an inclusive culture with recognition and rewards for employee dedication.
About the role
- Customer Success Analyst at Clinicorp focusing on client growth and product adoption. Building relationships and leveraging data for strategic decision-making.
Responsibilities
- Manage a portfolio of clients with a primary focus on revenue expansion within the base, acting consultatively to increase adoption, usage maturity and value generation of Clinicorp products.
- Lead client relationships throughout the customer journey, ensuring a consistent, strategic, results-oriented experience that supports sustained growth.
- Analyze operational, financial and platform usage data to identify expansion opportunities, anticipate risks and drive tailored action plans.
- Actively educate clients about the Clinicorp product ecosystem, connecting features, solutions and use cases to the realities of clinical management.
- Conduct strategic meetings, results presentations and online training sessions, clearly demonstrating the platform’s impact and return on investment.
- Support clients with integration and evolution of their processes within the platform, expanding the use and depth of contracted solutions.
- Manage critical situations and complex challenges, preserving relationships and unlocking growth opportunities through problem resolution.
- Execute, maintain and propose improvements to team workflows, playbooks and processes, with a focus on scalability, efficiency and revenue impact.
- Work collaboratively with Product, CRM and Customer Marketing to ensure strategic alignment in expansion initiatives.
- Represent the Customer Success team at online or in-person events when requested, delivering messaging aligned with the company’s growth strategy.
- Serve as a technical and strategic reference within the team, supporting onboarding and development of other analysts, especially on topics related to revenue expansion and client management.
Requirements
- Bachelor’s degree in Communications, Management, Dentistry or related fields.
- Solid experience in Customer Success or Customer Experience, with strong command of CS methodologies.
- Experience managing relationships with dental clinics will be considered a relevant advantage.
- Expected skills
- Strategic vision and the ability to influence change at operational levels.
- High adaptability and resilience to perform in dynamic, high-pressure environments.
- Strong problem-solving skills for complex issues and critical analysis.
- Excellent verbal and written communication, with the ability to influence and persuade.
- Advanced data analysis skills and the ability to translate insights into practical actions.
- Strong interpersonal skills, collaboration and teamwork.
- Organization, time management and systemic thinking.
- Collaborative attitude, with the ability to act as a technical reference and support team development.
Benefits
- Caju Meal Card
- Culture Allowance
- Quarterly Bonus
- Study Allowance
- Wellhub – gym and wellness app network for you and your dependents
- Conexa – digital health platform offering access to teleconsultations across multiple specialties and self-care programs
- Amil Health and Dental Plan
- Unimed Personal Health Plan*
- Life Insurance
- CliniCare Kids – financial assistance for daycare or nanny (with formal employment contract) for children aged 0 to 6
- CliniCare Baby – BRL 400 monthly for up to 3 months after birth to purchase supplies and essential baby items
- Empresa Cidadã Program (extended maternity and paternity leave)
- BTG financial advisory
- Day off during your birthday month
- Transportation voucher
- Food area with fruits and coffee*
- CliniLounge (relaxation area for rest and games)*
- Exclusive partnerships: discounts at businesses in Jaraguá do Sul and surrounding areas, such as restaurants, colleges and others*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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