Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
About the role
- Providing customer support for Prex's financial platform, solving inquiries in Montevideo. Ensuring quality service and continuous improvement while working in a hybrid setup.
Responsibilities
- Brindar soporte integral a nuestros clientes en todos los canales.
- Resolver consultas con foco en calidad y tiempos de respuesta.
- Cumplir los objetivos del área y promover mejoras continuas para optimizar la experiencia.
- Ofrecer soporte sobre cómo funcionan los productos a nuestros clientes.
- Cumplir con los objetivos cuantitativos y cualitativos en la atención de nuestros clientes.
- Gestionar las consultas de nuestros clientes en las distintas plataformas administrativas.
Requirements
- Experiencia mayor a un año en atención al cliente.
- Buen manejo de herramientas informáticas.
- Muy buen nivel de comunicación, oral y escrita.
- Disponibilidad para trabajar de lunes a viernes full time presencial en Montevideo.
- Se valorará conocimientos en metodologías ágiles, como por ejemplo Scrum Framework.
- Proactividad en la resolución de problemas.
- Dinámicas, orientadas a los detalles, con buena capacidad de trabajo en equipo.
Benefits
- Modalidad híbrida de trabajo en las oficinas de Montevideo & Home Office en el exterior.
- TuPase.
- Día de cumpleaños flexible.
- Tu cuenta Prex con beneficios en supermercados, transporte, viajes y más.
- Cuenta Prex Internacional con bonificaciones exclusivas.
- Acceso a plataformas de capacitación y aprendizaje.
- Descuentos en universidades y centros de formación.
- Clases de idiomas.
- Set up para que trabajes más cómodo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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