Sales Associate responsible for customer service and food operations at Bosselman Pump & Pantry. Ensuring compliance with food guidelines and efficient operation of the store.
About the role
- Customer Service Agent ensuring high service quality for B2C customers in Berlin. Collaborating with teams to improve support processes while managing customer inquiries.
Responsibilities
- First point of contact for our B2C customers, handling incoming inquiries related to onboarding, contract and technical issues in a structured and solution-oriented manner
- Ensure consistently high service quality and provide an empathetic, trustworthy customer experience
- Identify recurring issues, document them, and share relevant insights with internal teams to continuously improve our processes
- Work closely with other teams (e.g., Operations, Sales, and Product) to resolve customer concerns quickly and sustainably
- Take ownership of your service KPIs (e.g., response time, resolution rate, customer satisfaction) and ensure they are met
Requirements
- 2–5 years of experience in customer service or support
- You remain composed under high volumes of inquiries, set clear priorities, and consistently deliver accurate, high-quality solutions
- You communicate clearly, reliably, and empathetically — both written and verbal
- You are solution-oriented and take responsibility for clean, traceable case handling
- You are open to using AI and automation tools to increase efficiency in daily support work
- Fluent German at C2 level, both written and spoken
- English at B2 level
- Confident working knowledge of tools such as Salesforce and Google Workspace
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 days of vacation (starting with 26 days in the first year and 28 days in the second year)
- Annual Learning & Development budget for individual learning and growth
- Clearly structured career framework for your next career step
- 360-degree feedback conversations for continuous development
- Exclusive corporate benefits for your advantage
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for stress-free daily commuting
- Up to 2 days per week of remote work
- Get moving. Lease a bike at a discount through Mein Dienstrad
- Regular company and team events to strengthen our cohesion
- Team spirit instead of cutthroat mentality — we achieve more together
- Develop a product that delivers real social value
- Quarterly company brunches for exchange and networking
- One volunteering day per year where we do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Associate providing professional service and food handling at Bosselman Pump & Pantry. Ensuring customer satisfaction and compliance with all food safety guidelines.
Customer Service Agent providing timely support for passenger operations at Worldwide Flight Services in Sanford, Florida. Assisting with reservations, baggage handling, and general travel information.
Customer Service Representative managing product returns and demo programs for Fillauer. Responsible for inquiries, RMAs, and collaboration with various departments.
Provide executive support to the CEO and Leadership Team in a fintech company. Organize schedules, travel, and corporate events while managing multiple priorities.
Customer service representative assisting clients at FIT Energia, connecting energy consumers. Providing efficient initial support and ensuring satisfaction for a positive experience.
Bilingual Customer Service Representative providing inbound assistance for financial institutions in a hybrid setting. Handling account inquiries and transactions in a fast - paced environment.
Anwendungsberater für Patientenmanagement in innovativem E - Health - Team bei Nexus Deutschland. Beratung und Unterstützung in Reha - Kliniken und Gesundheitseinrichtungen mit neuesten Technologien.
Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.