Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
About the role
- Senior Agent handling complex customer complaints while ensuring fair resolution and identifying trends at Deliveroo. Join a fast-paced, dynamic environment focused on outstanding customer care.
Responsibilities
- Act as the primary escalation point for the most complex customer complaints.
- Liaise with internal teams, external stakeholders, and regulatory bodies.
- Perform deep-dives into escalation trends to understand why issues occur.
- Ensure all resolutions and documentation align with industry regulations.
- Manage multiple high-risk cases simultaneously using CRM tools.
Requirements
- Fluency in English is essential, plus professional proficiency in Italian, French, or Arabic.
- Proven track record in a senior complaints handling or escalation role, ideally within a regulated industry.
- Exceptional negotiation and conflict resolution abilities.
- Strong problem-solving skills with the ability to assess complex cases.
- Ability to work efficiently under pressure in a fast-paced environment.
- High level of accuracy in drafting professional responses and maintaining compliant documentation.
Benefits
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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