Customer Service Administrator handling inbound and outbound calls and email transactions at Canon. Resolving customer service inquiries related to various products and maintaining service standards.
About the role
- Customer Experience leader at 7AI responsible for end-to-end customer journey management while optimizing for outcomes. Driving value and relationships in a customer-centric role within cybersecurity.
Responsibilities
- Delivering value to customers and fostering team relationships
- Designing and owning the end-to-end customer journey
- Leading program management for successful outcomes
- Translating customer goals into success plans and maintaining visibility into progress
- Driving customer value and love while evolving objectives
Requirements
- 10+ years of experience in Customer Experience, Customer Success, Support, or related leadership roles
- Proven experience building or rebuilding a CX function from 0 → 1 (strategy, team, tooling, and operating model)
- Prior experience in a fast-growth startup environment; cybersecurity background a must
- Experience designing onboarding and time-to-value systems that scale
- Strong operator with a track record of implementing automation and AI-assisted workflows
- Demonstrated success influencing Product, Engineering, Sales, and GTM teams without direct authority
- Experience managing executive-level escalations and high-stakes customer relationships
- Data-fluent — comfortable defining KPIs, building dashboards, and translating insight into action
- Proven ability to hire, lead, and scale high-performing CX teams
- Pure advocate for customers with an ability to move mountains to get them what they need.
Benefits
- A clear CX strategy and operating model (human vs. automation, personalization vs. scale)
- Time-to-value, adoption depth, and expansion readiness
- Voice of the customer advocacy and qualitative insight
- A revenue-linked CX cadence and scoreboard (customer adoption, love and retention signals)
- AI-augmented support and human-in-the-loop systems that feel fast and precise
- Escalation playbooks and risk mitigation frameworks
- Cross-functional alignment with Product, Engineering, Sales, and Marketing
- Proactive churn prevention and predictive experience signals
- Working through the build out of leading a high-performance CX organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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