Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Experience leader at 7AI responsible for end-to-end customer journey management while optimizing for outcomes. Driving value and relationships in a customer-centric role within cybersecurity.
Responsibilities
- Delivering value to customers and fostering team relationships
- Designing and owning the end-to-end customer journey
- Leading program management for successful outcomes
- Translating customer goals into success plans and maintaining visibility into progress
- Driving customer value and love while evolving objectives
Requirements
- 10+ years of experience in Customer Experience, Customer Success, Support, or related leadership roles
- Proven experience building or rebuilding a CX function from 0 → 1 (strategy, team, tooling, and operating model)
- Prior experience in a fast-growth startup environment; cybersecurity background a must
- Experience designing onboarding and time-to-value systems that scale
- Strong operator with a track record of implementing automation and AI-assisted workflows
- Demonstrated success influencing Product, Engineering, Sales, and GTM teams without direct authority
- Experience managing executive-level escalations and high-stakes customer relationships
- Data-fluent — comfortable defining KPIs, building dashboards, and translating insight into action
- Proven ability to hire, lead, and scale high-performing CX teams
- Pure advocate for customers with an ability to move mountains to get them what they need.
Benefits
- A clear CX strategy and operating model (human vs. automation, personalization vs. scale)
- Time-to-value, adoption depth, and expansion readiness
- Voice of the customer advocacy and qualitative insight
- A revenue-linked CX cadence and scoreboard (customer adoption, love and retention signals)
- AI-augmented support and human-in-the-loop systems that feel fast and precise
- Escalation playbooks and risk mitigation frameworks
- Cross-functional alignment with Product, Engineering, Sales, and Marketing
- Proactive churn prevention and predictive experience signals
- Working through the build out of leading a high-performance CX organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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