Technical Support Representative investigating and resolving product issues for Crown Equipment Corporation. Collaborating with technicians and warranty departments while based on the West Coast.
About the role
- Customer Service Analyst supporting clients, resolving issues, and collaborating with teams at PINEX logistics firm. Ensuring customer satisfaction and efficient problem-solving.
Responsibilities
- Respond to and resolve customer inquiries promptly and efficiently.
- Conduct follow-up with customers to ensure issues are resolved.
- Record and document all customer interactions.
- Identify opportunities to improve customer service processes.
- Collaborate with other departments to ensure excellent customer service.
Requirements
- Previous experience in Customer Service.
- Familiarity with CRM systems.
- Strong verbal and written communication skills.
- Ability to work under pressure and resolve issues quickly.
- Ability to lead and manage a team.
- Degree in Business Administration, Marketing, or related fields.
- Advanced English.
Benefits
- Health insurance
- Dental insurance
- Christmas hamper
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
- Transportation allowance
- Day off
- Partnership with Senac
- Career development plan
- Partnership with Sesc
- WellHub
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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