Customer Support Specialist providing invoicing and billing support for strategic clients at FedEx. Delivering exceptional customer service and technical solutions in a dynamic environment.
About the role
- Customer Experience Manager enhancing enterprise client relationships through efficient onboarding and strategic guidance on AI solutions. Collaborating across teams to optimize customer experiences.
Responsibilities
- Build and maintain trusted relationships with enterprise customers, ensuring they see tangible value from Maven’s platform and AI copilots.
- Lead onboarding engagements that are efficient, data-informed, and customized to complex enterprise workflows.
- Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
- Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
- Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
- Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.
Requirements
- 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
- Strong enterprise account management experience with technical and strategic stakeholders
- Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
- Experience navigating AI quality, prompt tuning, or training data workflows
- Excellent communication, organizational, and relationship-building skills
- A customer-first mindset with a passion for ethical, human-centric AI
- Comfort working in fast-paced, early-stage environments
Benefits
- Competitive salary
- Comprehensive benefits
- Meaningful equity stakes
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