Analista de Processos improving internal and operational processes at Editora Opet in Curitiba. Collaborating with teams to enhance educational resources and operational efficiency.
About the role
- BDS Product Senior Analyst responsible for Royal Canin Order2Cash applications support in Europe. Aiming for efficient delivery value back to customers while fostering service enhancements.
Responsibilities
- Vendor Service Management accountable for service performance in region of accountability
- Establish reporting and governance in the area of accountability
- Run regular service reviews to check the service health, define and implement improvement actions when required
- Participate in and provide inputs for Regional/Global service reviews
- Manage vendor documents and invoices related to the service
- Build and develop relations with Vendor Service Managers and other service team members
- Serve as an escalation point if vendor escalation path appears not to be enough
- Make sure partner employees have all the accounts/accesses needed to perform their job
- Initiate and drive ideas for service improvement, better customer experience, automation, etc.
- Analyse the tickets to uncover trends, gaps, automation opportunities
- Perform customer experience studies to get feedback and initiate improvements
- Get regular feedback from Service Managers and other teams leads and drive service improvement initiatives
- Manage relations with regional and function stakeholders relevant to the service area
- Engage different stakeholder communities in Service Review and other service-related meetings
- Establish the business knowledge of the markets/functional areas in scope via partnering with various stakeholder groups and through other sources
- Understand business roadmap and needs, get involved in discussions to see how the team might support those needs
- Maintain knowledge of the service provided by the team
- Participate/lead activities related to transformation programs
Requirements
- Proven Service Management experience in complex environments/complex applications
- Experience in managing diverse stakeholder communities
- Vendor Management experience
- Good communications skills
- Continuous improvements mindset
- Good learning agility
- Proficiency in English, both written and spoken
Benefits
- Best-in-class learning and development support from day one
- Access to our in-house Mars University
- Industry competitive salary and benefits package including company bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Junior Accounting Analyst at LCR Contadores responsible for financial document handling and reports. Ensuring accuracy in accounting entries and financial statements for client documents.
Senior Product Analyst at MAG focusing on designing and implementing capitalization products. Collaborating with teams to ensure compliance and competitiveness in the market.
Senior Project Analyst managing and leading projects for new attractions and renovations in parks. Involves budgeting, scheduling, and vendor management.
AO
Resource Planning Analyst in Motorway, the UK’s leading used car marketplace. Supporting workforce planning and resource allocation to enhance productivity and service delivery.
Analista de Melhoria Contínua coordenando otimização de processos na Veolia. Identificando oportunidades de melhoria e implementando soluções de eficiência operacional.
Analyst responsible for overseeing customer experience efficiency indicators at Flash. Collaborating with cross - functional teams to improve client onboarding and operations.
CC
Technical reference in penalties process for CCEE. Leading initiatives and critical case evaluations in the electric sector.
Analista de Processos at Cresol focusing on technology impact evaluation and structured change management plans. Collaborating with stakeholders through comprehensive communication strategies and performance monitoring.
Analyst supporting operational management of FIDCs at Dotz, ensuring process efficiency and quality control in financial products.