Member Relations Manager at the German Startup Association, engaging members and driving campaign initiatives. Focused on internal communication, membership onboarding, and building networks.
About the role
- Account Manager managing relationships with Viasat's digital advertising clients. Supporting in-flight connectivity sector with strategic oversight and revenue maximization.
Responsibilities
- Act as the primary point of contact for an assigned portfolio of high-value Viasat advertising clients.
- Drive post-sale account growth by identifying upsell and cross-sell opportunities within existing accounts.
- Execute strategic account reviews to ensure client objectives are met and long-term satisfaction is maintained.
- Monitor account health and performance metrics to proactively address potential churn and maximize retention.
- Partner with the initial sales team to ensure a seamless hand-off and onboarding process for new customers.
- Lead complex presentations and performance reports that demonstrate the ROI of Viasat’s connectivity solutions.
- Deliver against quarterly and annual revenue retention and expansion targets.
- Collaborate with internal cross-functional teams to resolve technical or campaign-related issues for clients.
- Maintain accurate records in CRM to track account lifecycle stages and forecast future revenue streams.
- Other applicable duties as assigned.
Requirements
- Proven track record in Account Management or high-level B2B Sales; experience in digital advertising or Adtech is highly preferred.
- Demonstrated ability to manage complex client relationships and influence stakeholders at various levels.
- Strong analytical skills with the ability to interpret campaign data and translate it into a strategic growth plan.
- Excellent communication and presentation skills, particularly in virtual and phone-based environments.
- Ability to handle high-pressure situations, objections, and complex problem-solving for established clients.
- Highly organized with the ability to manage a diverse book of business and meet strict deadlines.
- Proficiency in CRM tools (Salesforce preferred) and the Microsoft Office/Google Workspace suites.
- Collaborative mindset with a history of working across organizations to drive client success.
- Previous experience in a technology-driven or aviation-adjacent sales environment is a plus.
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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