About the role

  • Delegate Account Executive for Mark Allen Group managing delegate retention for international aviation events. Responsible for client relationships and ensuring exceptional customer service at global events.

Responsibilities

  • Take full ownership of delegate retention across a portfolio of 4+ international events.
  • Support exhibition booth rebooking onsite, ensuring strong client engagement and commercial outcomes.
  • Become an expert in the brand's premium networking tools and be able to successfully demo its value offering to new and existing clientele in the build up to events.
  • Build and maintain long-term relationships with senior industry professionals across the aviation and ground handling sectors.
  • Deliver exceptional levels of customer service via phone, email, and in person at global events.
  • Research companies, understand account structures, and identify key decision-makers.
  • Stay informed on industry trends, market movements, and competitor activity.
  • Work collaboratively with marketing and wider commercial teams to maximise retention and growth opportunities.
  • Maintain accurate CRM records and pipeline management.

Requirements

  • A genuine passion for selling - with care, empathy and integrity.
  • Confidence building relationships over the phone and in person.
  • A strong customer-service mindset with attention to detail.
  • Commercially driven and motivated by targets and progression.
  • Highly organised with strong follow-up discipline.
  • Professional, polished and comfortable representing the business at international live events.
  • Experience in events, exhibitions, delegate sales, or B2B environments (nice-to-have).
  • 1–3 years’ experience in a sales role (or strong evidence of commercial drive and ambition) (nice-to-have).
  • Exposure to account management or retention-based sales models (nice-to-have).
  • Experience using CRM systems (nice-to-have).
  • Interest in aviation, travel, or international business sectors (nice-to-have).

Benefits

  • International travel to premium industry events
  • Direct mentorship from the Commercial Director
  • Clear progression pathway within the commercial team
  • Exposure to senior decision-makers across a global aviation network

Job title

Account Executive

Job type

Experience level

Junior

Salary

£30,000 per year

Degree requirement

High School Diploma

Location requirements

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