Delegate Account Executive for Mark Allen Group managing delegate retention for international aviation events. Responsible for client relationships and ensuring exceptional customer service at global events.
Responsibilities
Take full ownership of delegate retention across a portfolio of 4+ international events.
Support exhibition booth rebooking onsite, ensuring strong client engagement and commercial outcomes.
Become an expert in the brand's premium networking tools and be able to successfully demo its value offering to new and existing clientele in the build up to events.
Build and maintain long-term relationships with senior industry professionals across the aviation and ground handling sectors.
Deliver exceptional levels of customer service via phone, email, and in person at global events.
Research companies, understand account structures, and identify key decision-makers.
Stay informed on industry trends, market movements, and competitor activity.
Work collaboratively with marketing and wider commercial teams to maximise retention and growth opportunities.
Maintain accurate CRM records and pipeline management.
Requirements
A genuine passion for selling - with care, empathy and integrity.
Confidence building relationships over the phone and in person.
A strong customer-service mindset with attention to detail.
Commercially driven and motivated by targets and progression.
Highly organised with strong follow-up discipline.
Professional, polished and comfortable representing the business at international live events.
Experience in events, exhibitions, delegate sales, or B2B environments (nice-to-have).
1–3 years’ experience in a sales role (or strong evidence of commercial drive and ambition) (nice-to-have).
Exposure to account management or retention-based sales models (nice-to-have).
Experience using CRM systems (nice-to-have).
Interest in aviation, travel, or international business sectors (nice-to-have).
Benefits
International travel to premium industry events
Direct mentorship from the Commercial Director
Clear progression pathway within the commercial team
Exposure to senior decision-makers across a global aviation network
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