About the role

  • After Sales Manager focusing on driving growth in service product sales across UK and South Africa. Proactively identify and develop aftermarket opportunities with strong customer engagement.

Responsibilities

  • Drive after-sales orders and revenue across the UK and South Africa
  • Engage customers through multiple channels (phone, email, digital platforms)
  • Own the sale of service solutions
  • Partner closely with local service teams
  • Build strong customer relationships
  • Manage the full after-sales sales cycle
  • Maintain a healthy, transparent sales pipeline
  • Collaborate across Malvern Panalytical

Requirements

  • Strong foundation through education and experience
  • Bachelor’s degree or equivalent practical experience
  • Exposure to analytical instrumentation or service-led organizations is a plus
  • Results-driven and proactive approach
  • Outstanding communication and relationship-building skills
  • Confident sales capability, including negotiation, closing, and pipeline management
  • Supported by experience using CRM tools such as Salesforce (or the willingness to learn)
  • Digitally curious and data-informed
  • Comfortable using AI, digital tools, and insights to drive lead generation, forecasting, and customer-focused decision-making
  • Customer-first and adaptable
  • Collaborative and commercially aware

Benefits

  • Competitive Salary + Benefits Package
  • Access to an onsite restaurant
  • Gym discounts
  • Volunteering days and much more

Job title

After Sales Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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