Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Customer Support role offering help to users on MALOUM platform via email and chat. Ensuring community satisfaction and compliance with guidelines for better user experience.
Responsibilities
- You are the first point of contact via email and chat, helping users make the most of MALOUM.
- You ensure guideline-compliant behavior and review content according to clear criteria.
- You gather structured feedback from users and the creator community and forward suggested improvements to the product team.
- You develop and maintain FAQs and short how‑tos to ensure a clear user experience.
Requirements
- Independent, solution-oriented working style with empathy for diverse communities.
- Basic technical understanding and a willingness to learn new tools; enjoyment of clear communication.
- Advantageous: initial experience in customer service (e.g., Zendesk), ideally in a digital/platform context.
- Very good German and good English.
Benefits
- Flexible working hours to fit your studies
- Remote-first
- Structured onboarding with our Head of Customer Support
- Gain practical experience with ticketing (e.g., Zendesk), moderation, Trust & Safety fundamentals, QA, and reporting.
- Mentoring and regular feedback sessions
- Regular team events
- Nice, air-conditioned office in a central location
- Large private courtyard with a grill
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Support Agent assisting customers with web hosting services for a startup in Austria. Engaging in product support, inquiries across various communication channels, and product development.
Customer Service Representative for Berkshire Hathaway GUARD Insurance serving as the voice of the company. Managing customer inquiries and providing clarity and confidence in every interaction.
Customer Service Representative providing information about products and services and processing orders for clients. Engage with customers via phone, fax, or email in a manufacturing environment.
Global Director of Customer Support at WeTravel managing a distributed support team. Fostering customer relationships and technical excellence in service delivery.
Intern in Customer Service supporting contract management and order processing in a global company. Engaging in diverse teams and improving customer service capabilities.
Sachbearbeiter im Customer Service bei Promostore, einem führenden Werbeartikel - Dienstleister in Deutschland. Verantwortlich für Kundenberatung, Auftragseingänge und Kommunikation mit Lieferanten.
As a Customer Support and Success Manager, guide craftsmen through digital processes using Craftnote. Engage with customers and enhance their experience with tailored onboarding and support.
Customer Service Representative handling inquiries from Italian and Spanish shops via phone and email. Resolving customer queries and maintaining shop data for e - commerce.
Customer Service role handling inquiries via phone and email for the Polish E - commerce shop. Involves customer support and web shop management.