Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
About the role
- Customer Support role offering help to users on MALOUM platform via email and chat. Ensuring community satisfaction and compliance with guidelines for better user experience.
Responsibilities
- You are the first point of contact via email and chat, helping users make the most of MALOUM.
- You ensure guideline-compliant behavior and review content according to clear criteria.
- You gather structured feedback from users and the creator community and forward suggested improvements to the product team.
- You develop and maintain FAQs and short how‑tos to ensure a clear user experience.
Requirements
- Independent, solution-oriented working style with empathy for diverse communities.
- Basic technical understanding and a willingness to learn new tools; enjoyment of clear communication.
- Advantageous: initial experience in customer service (e.g., Zendesk), ideally in a digital/platform context.
- Very good German and good English.
Benefits
- Flexible working hours to fit your studies
- Remote-first
- Structured onboarding with our Head of Customer Support
- Gain practical experience with ticketing (e.g., Zendesk), moderation, Trust & Safety fundamentals, QA, and reporting.
- Mentoring and regular feedback sessions
- Regular team events
- Nice, air-conditioned office in a central location
- Large private courtyard with a grill
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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