Hybrid Operations Trainer

at Mable

• Job title: Operations Trainer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Sydney, Australia

About the role

• Technical Trainer at HomeMade delivering and evaluating training programs for customer experience improvement. Join a hybrid team making impactful changes in care and support sector.

Responsibilities

• Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.
• Facilitate engaging and interactive training sessions for HomeMade team members in person and virtually to ensure comprehension and retention of key concepts and achievement of learning objectives.
• Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement.
• Stay updated on HomeMade processes, services, policies, and procedures to ensure accurate and relevant training materials.
• Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.
• Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.
• Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.

Requirements

• Proven experience in training coordination, delivery, evaluation and record-keeping.
• Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
• Detail-oriented with strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Self motivated and enjoy working in a team towards team goals, as well as individual deadlines and KPIs.
• HomeMade is a technology enabled business, therefore we need tech savvy people who love to learn new things.
• You need to be confident using Google suite, Salesforce, and cloud-based contact centre software, or can demonstrate an ability to pick similar systems up quickly.
• Experience in a customer service environment and knowledge of the aged care sector will be well-regarded.

Benefits

• Power your career ⚡️
• Access parental leave 👶
• Work with flexibility 🏠
• Flexi Leave Days 🌴
• Take a floating public holiday 🫶🏾
• Be rewarded 🏆