Workplace Operations Associate managing day - to - day logistics and employee experiences in the NYC office. Collaborating with cross - functional teams to ensure smooth office operations.
About the role
- Lead E-Toll operations for NSW, managing compliance and operational excellence in public service. Oversee large teams and drive significant operational reforms.
Responsibilities
- Lead the end-to-end E-Toll retail business and State’s toll compliance activities.
- Full accountability for day-to-day operations including toll collection, compliance, customer support and toll debt recovery.
- Drive and embed significant operational reform while maintaining business continuity and modernising systems, processes and workforce capability.
- Run E-Toll as a competitive business within government balancing commercial performance, revenue integrity and cost discipline with fairness, compliance and customer outcomes.
- Lead investment planning, budgeting and financial forecasting in partnership with Finance to ensure strong financial governance and operational sustainability.
- Lead and develop a large, predominantly frontline workforce, setting clear operational direction and embedding a strong culture of accountability, integrity and continuous improvement.
- Partner closely with senior executives, central agencies, regulators and commercial stakeholders to manage risk, influence policy and deliver outcomes aligned to NSW Motorways and broader government priorities.
Requirements
- Senior executive with experience leading large operational or compliance led services in complex, regulated environments.
- Proven capability managing sizeable, multi layered teams with a strong development and performance focus.
- Proven ability to run complex day to day operations while simultaneously delivering transformation and reform.
- Track record of delivering reform, driving process improvement and lifting operational maturity at scale.
- Strong commercial and financial acumen, with experience overseeing revenue, recovery or customer facing operations.
- Strong senior stakeholder relationships skills, able to influence across government, industry and regulatory interfaces.
- Highly credible leader with the judgement to balance risk, revenue, fairness and reputation in a public sector context.
- Values driven leader aligned to NSW public sector ethics, accountability and customer centric service delivery.
Benefits
- Flexible work options may be available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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