About the role

  • Analyzing and processing complaints for alleged violations of Florida Statutes and Board Rules. Serving as a liaison among professional boards, complainants, licensees, and governmental agencies in Florida.

Responsibilities

  • Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. • Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts. • Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise. • Assists with the switchboard as needed.

Requirements

  • Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook; and • A valid Driver License is required. • High School Diploma or its equivalent; • Experience in a regulatory field. • Proficient in using OnBase and Versa Regulation. • Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.

Benefits

  • The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. • Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. • To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. • This position requires a security background check and participation in direct deposit. • You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Job title

Consumer Service Analyst

Job type

Experience level

Mid levelSenior

Salary

$15 - $20 per hour

Degree requirement

High School Diploma

Location requirements

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