Analyzing and processing complaints for alleged violations of Florida Statutes and Board Rules. Serving as a liaison among professional boards, complainants, licensees, and governmental agencies in Florida.
Responsibilities
Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. • Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts. • Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise. • Assists with the switchboard as needed.
Requirements
Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook; and • A valid Driver License is required. • High School Diploma or its equivalent; • Experience in a regulatory field. • Proficient in using OnBase and Versa Regulation. • Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.
Benefits
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. • Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. • To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. • This position requires a security background check and participation in direct deposit. • You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
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