Hybrid Customer Insights Data Analyst

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About the role

  • Customer Insights Data Analyst supporting quantitative analysis and UX research for M-KOPA, focusing on financial inclusion across Africa.

Responsibilities

  • Building and maintaining dashboards in Looker that track customer behaviour across five African markets
  • Running segmentation, cohort, and A/B analyses in Python or R
  • Designing, deploying, and managing surveys end-to-end using Survey To Go, including fieldwork coordination and data cleaning pipelines
  • Coding and tagging qualitative data using approved thematic frameworks
  • Translating findings into exec-level outputs like charts and dashboards

Requirements

  • Demonstrable experience in a data analyst or mixed-methods research role
  • Hands-on Looker capability - building dashboards from scratch
  • Working Python or R skills
  • Familiarity with field survey tools in low-connectivity environments
  • Some UX research exposure

Benefits

  • Health insurance
  • Family-friendly policies
  • Coaching partnerships
  • On-the-job training
  • Professional development programs

Job title

Customer Insights Data Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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