Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Zoho CRM System Administrator maintaining and enhancing CRM system at M-KOPA for EV adoption across markets. Collaborate with cross-functional teams to optimize customer interactions.
Responsibilities
- Configuring and maintaining the Zoho CRM platform including modules, user setup, profiles, security controls, and workflow automation
- Partnering with stakeholders to understand their challenges and workflows before implementing solutions
- Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work
- Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders
- Developing practical training materials and providing ongoing technical support to end-users
- Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards
- Managing integrations between Zoho CRM and other business systems including WebForms and internal tools
- Planning and executing system updates from Staging to Production with minimal business disruption
- Maintaining comprehensive documentation that explains not just what was built, but why
- Monitoring system performance and implementing optimizations to ensure reliability at scale
Requirements
- 3+ years experience as a CRM System Administrator, preferably with Zoho CRM
- Strong technical skills in CRM configuration, workflow automation, and system integration
- Experience with Zoho Deluge scripting, Blueprints, and advanced customization features
- Proven ability to translate business requirements into technical solutions
- Experience with data management, governance, and quality assurance practices
- Strong analytical skills with ability to create meaningful reports and dashboards
- Excellent communication skills with ability to work effectively with non-technical stakeholders
- Experience with release management and deploying changes in production environments
- Problem-solving mindset with genuine curiosity about user needs and business processes
- Experience with API integrations and webhook configurations
- Knowledge of data protection regulations and security best practices
- Experience in fast-growing technology companies or fintech environments is highly desirable
Benefits
- family-friendly policies
- flexible work arrangements
- diverse development programs
- coaching partnerships
- on-the-job training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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