Technical Training Specialist responsible for delivering training on ASTRO25 Infrastructure and user instruction. Collaborating with teams to ensure effective training delivery and customer satisfaction.
LO
Hybrid Administrator, Program Delivery, Continuing Professional Development, Professional Development & Competence
Posted 3 months ago
About the role
- Administrator providing support for CPD program delivery at the Law Society of Ontario. Coordinating project operations, administrative support, and special projects including digital learning.
Responsibilities
- Provides administrative support to internal and external planning Counsel and the Program Delivery team
- Ensures accurate information during all phases of the Continuing Professional Development (CPD) program development and delivery process
- Supports special projects related to on-demand and/or digital learning programs
- Coordinates the operation of the Registration Desk for in-person programs
- Supports program operations through the Learning Management System (LMS)
- Coordinates travel arrangements for out-of-town presenters
- Manages communications and support for licensees, speakers, and presenters
- Processes program evaluations and tracks attendance statistics
- Prepares program materials, notices, and correspondence in a timely manner
- Assists with the maintenance and sustainment of the CPD Presenter Resource Centre
- Processes presenter expense reports and invoices for payment
Requirements
- Completion of a 3-year college program in Administration, Business, or a related discipline
- Minimum of 3 years’ experience in general administration in the legal profession or a related environment
- Knowledge of Law Society practices, procedures and protocols
- Proficiency in Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.)
- Customer service skills
- Negotiation skills with tact and diplomacy
- Analytical and problem-solving skills
- Project coordination, prioritization, and time management skills
- Interpersonal, oral, and written communication, and presentation skills
- Organizational and multitasking skills with attention to detail
Benefits
- Defined contribution pension plan
- Health and dental benefits plan
- Employee and Family Assistance Plan (EFAP)
- Professional learning and development opportunities
- Mental health and well-being support
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