Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
LG
Hybrid Senior Analyst – Customer Support, Korean
Posted 2 months ago
About the role
- Senior Analyst providing customer support in Korean for LSEG products through various channels. Ensuring effective and polite assistance with emphasis on problem resolution and customer satisfaction.
Responsibilities
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean.
- Log and classify all calls and requests for assistance in the customer relationship management system.
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Requirements
- Business level, both written and spoken fluency in English and Korean languages.
- Experience in a customer service or contact centre environment preferred.
- Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- University qualified in a field relating to the financial markets, the finance sector or business.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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