Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
LG
Hybrid Senior Analyst – Customer Support, Korean
Posted 4 months ago
About the role
- Senior Analyst providing customer support in Korean for LSEG products through various channels. Ensuring effective and polite assistance with emphasis on problem resolution and customer satisfaction.
Responsibilities
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean.
- Log and classify all calls and requests for assistance in the customer relationship management system.
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Requirements
- Business level, both written and spoken fluency in English and Korean languages.
- Experience in a customer service or contact centre environment preferred.
- Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- University qualified in a field relating to the financial markets, the finance sector or business.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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