Patient Service Representative responsible for high - quality patient service and appointment scheduling. Collaborating with patients and staff to ensure efficient operations in a healthcare setting.
L(
Hybrid Vice President – Loan Operations
Posted 2 months ago
About the role
- Vice President of Loan Operations providing strategic direction for loan servicing and lending operations at LISC. Leading operational excellence and ensuring compliance integrity in underinvested communities.
Responsibilities
- Provide executive oversight of all loan operations, setting and executing a clear strategic vision for operational excellence, compliance, and borrower experience.
- Lead the organization through operational transformation and systems modernization, ensuring staff are equipped and supported through change.
- Champion a culture of performance, innovation, and mission alignment, balancing efficiency with fairness during borrower engagement.
- Develop and implement long-term operational strategies that support portfolio growth, risk management, and impact goals.
- Collaborate with the executive team to align operations with organizational strategy, sustainability goals, and capital deployment objectives.
- Manage loan servicing and lending operations teams that are responsible for servicing LISC loans, as well as technology, data, reporting, compliance, communications functions including servicing, technology, data, reporting, compliance, and communications.
- Oversee all servicing and back-office loan servicing operations from loan boarding through payoff, including documentation, recording of disbursements, payment processing, escrows, and collateral management.
- Ensure operational systems, processes, and staffing align with CDFI standards, funding partner expectations, and regulatory compliance.
Requirements
- Bachelor’s degree from an accredited college or university or equivalent relevant experience; advanced degree in business, finance, or community development preferred.
- Minimum 12 years of experience in loan operations, servicing, or asset management, including 7+ years in senior management or executive roles within a CDFI, community lender, or mission-based financial institution.
- Demonstrated success managing through organizational change, system implementations, or growth transitions.
- Strong understanding of CDFI operations, loan products (small business, affordable housing, community facilities), and impact measurement.
- Experience overseeing technology modernization and process improvement initiatives.
- Knowledge of loan compliance and reporting requirements and experience implementing and managing internal controls.
- Exceptional communication, analytical, and people leadership skills.
Benefits
- Medical, Dental, Vision Coverage: Comprehensive health plans for you and your family's well-being;
- Disability Insurance: Long-term and short-term coverage for peace of mind;
- Retirement Savings: Secure your future with our 401(k) and 403(b) plans;
- Generous Holidays: Enjoy ample time off to recharge and celebrate;
- Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance;
- Tuition Assistance: Pursue your educational goals with support from our tuition assistance program;
- Referral Program: Earn rewards for referring qualified candidates to join our team;
- Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals.
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