Cloud FinOps Analyst producing insights, implementing governance and control measures at Hastings Direct. Collaborate across teams to track optimization initiatives and manage budgets.
About the role
- Patient Service Representative responsible for high-quality patient service and appointment scheduling. Collaborating with patients and staff to ensure efficient operations in a healthcare setting.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters
- Greets and accurately registers patients in EMR system verifying essential billing and demographic information
- Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently
- Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately
- Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails
- Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate
- Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery
- Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays
- Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary
- Performs other related duties as required
Requirements
- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients
- CRT/PC experience in a customer service setting
- Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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