Executive Director overseeing healthcare operations for Vision Loss Rehabilitation Canada. Leading service delivery improvements and strategic initiatives across Ontario health services.
About the role
- Manager of Billing Operations overseeing data integrity and team management at Goodwin's Global Operations Team. Collaborating with finance and legal teams to streamline billing processes and resolve issues.
Responsibilities
- Ensure proper setup and maintenance of all clients and matter data, including billing instructions, fee agreements, rates, and financial attributes.
- Maintain the integrity, accuracy, and completeness of data within the firm’s billing systems.
- Confirm that client billing guidelines, e.g. disbursement restraints, are properly implemented and applied to firm invoicing.
- Oversee system configuration updates, workflow enhancements, and ongoing optimization efforts.
- Direct the daily work of the billing operations team, including task assignment, productivity monitoring, and quality reviews.
- Provide training, coaching, and development opportunities to support high performance and strong service delivery.
- Serve as a point of escalation for complex or sensitive billing matters, collaborating with attorneys, finance teams, and clients to resolve issues efficiently.
- Lead initiatives to improve billing processes, enhance data quality, and drive operational efficiency.
- Partner with billing and collections leadership, revenue management, and finance colleagues to ensure accurate and aligned billing practices.
Requirements
- Bachelor’s degree in finance, business administration, accounting, or related field (or equivalent experience).
- 5+ years of experience in legal billing, financial operations, or revenue management; law firm experience strongly preferred.
- 2+ years of supervisory or team leadership experience.
- Strong knowledge of legal billing systems (e.g., Aderant, Elite 3E, or similar platforms).
- Background in billing and collections processes.
- Exceptional attention to detail and commitment to data accuracy.
- Excellent communication, problem‑solving, and stakeholder‑management skills.
- Ability to lead teams in a fast‑paced environment with shifting priorities.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
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