Customer Experience Product Manager at Jiffy defining and executing strategies for customer care ecosystem. Focusing on enhancing customer journeys and improving tooling efficiency with scalable solutions.
About the role
- Reception and Customer Experience Specialist responsible for visitor experiences at ARC Monterrey. Involves customer service, administration, and logistical support in a manufacturing environment.
Responsibilities
- Recibir y orientar a visitantes, técnicos y proveedores.
- Gestionar llamadas, correos electrónicos y canalización de solicitudes.
- Controlar accesos y mantener registros de entrada y salida conforme a protocolos.
- Coordinar la logística de salas y reuniones, asegurando disponibilidad y orden.
- Gestionar inventarios y requisiciones internas, incluyendo generación de solped para artículos de oficina.
- Dar seguimiento con logística a la entrada y salida de equipos.
- Proveer y revisar EPP, incluyendo video obligatorio para ingreso al ARC.
- Solicitar y coordinar servicios de mantenimiento preventivo.
- Controlar y dar seguimiento a proveedores externos (fumigación, residuos, extintores, etc.).
- Elaborar reportes relacionados con métricas de sustentabilidad.
- Apoyar en la planeación y ejecución de eventos corporativos.
- Realizar reservación de espacios y coordinación de recursos necesarios.
- Elaborar cronogramas, listas de asistencia y documentación del evento.
- Gestionar la comunicación interna y apoyo fotográfico cuando sea requerido.
- Solicitar y coordinar servicios de alimentos y bebidas para reuniones y eventos.
- Supervisar el montaje, entrega y presentación del servicio.
- Asegurar estándares de higiene, calidad y tiempos de entrega.
- Control y actualización de inventarios de productos promocionales.
Requirements
- Bachillerato concluido; preferente carrera técnica o profesional en Administración, Hospitalidad, Comunicación, o afines.
- 1 añoo en roles de atención al cliente, recepción, coordinación administrativa u operaciones.
- Experiencia manejando proveedores y logística de eventos (deseable).
- Excelentes habilidades de comunicación y servicio al cliente.
- Capacidad para coordinar actividades simultáneas.
- Proactividad y resolución de problemas.
- Manejo intermedio de herramientas de Office.
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