Customer Success Manager at DigitalCheckIn supporting clients with effective product utilization. Engaging with customers for feedback and improvements in a SaaS environment with hybrid working.
About the role
- Field Client Success Manager working with clinics to adopt Limber's remote monitoring solutions. Driving patient care innovation through extensive travel and clinician support.
Responsibilities
- Travel to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
- Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
- Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
- Analyze usage metrics and develop strategic action plans to improve performance and engagement
- Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
- Track visit outcomes and progress against client KPIs in a structured and organized way
- Support new client go-lives and implementation initiatives in the field
Requirements
- Licensed Physical Therapist or Occupational Therapist
- 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
- Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
- Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
- Self-starter with the ability to work independently while remaining highly accountable
- Strong problem-solving skills and ability to adapt in real time
- Highly motivated by performance and commission-based earning structures
- Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
- An active driver's license in good standing is required
- Must have reliable access to a major airport for regional travel
- Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Benefits
- Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave.
- Unlimited PTO and 10 company holidays.
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