Test Manager ensuring solutions are tested right first time at IAG Cargo. Collaborating with delivery teams to enhance testing maturity and automate processes.
About the role
- Business Services Manager overseeing business support functions and continuous improvement initiatives at Liebherr. Collaborating with cross-functional teams to enhance operational performance in Newport News, VA.
Responsibilities
- Lead, coach, and develop a team comprising the Project Manager, Business Excellence Manager, Business Intelligence Analyst, and Serviceability Engineer
- Foster a high-performance culture based on collaboration, accountability, innovation, and service excellence
- Align departmental goals and key initiatives with organizational strategy and corporate objectives
- Coordinate and manage resource planning, budget oversight, and prioritization of crossfunctional initiatives to optimize business outcomes
- Supervise project execution through the Project Manager to ensure effective planning, execution, monitoring, and closure of projects within scope, timeline, and budget
- Monitor project risks, dependencies, and cross-functional impacts, facilitating mitigation plans and escalation protocols where necessary
- Collaborate with the Business Excellence Manager to deploy continuous improvement initiatives using Lean, Six Sigma, Kaizen, or other proven frameworks, enhancing efficiency and reducing waste across business processes
- Promote a data-driven culture by supporting the Business Intelligence Manager in the development and maintenance of dashboards, KPIs, and performance metrics to enable informed decision-making
- Analyze operational trends and provide insights and reports to executive leadership to support strategic planning and performance management
- Oversee the Serviceability Engineer in implementing and maintaining systems, processes, and standards that enhance the reliability, maintainability, and lifecycle value of assets and infrastructure
- Support the development of serviceability standards and preventive maintenance strategies that align with operational needs and long-term sustainability goals
- Ensure that engineering solutions are designed with maintainability in mind, facilitating easy servicing, diagnostics, and minimal downtime
- Lead regular reviews with direct reports to assess progress, remove obstacles, and promote accountability across all functional areas
- Act as a liaison between business services and other departments (e.g., IT, Finance, HR, Operations) to ensure clear communication, efficient workflows, and alignment on shared objectives
- Report regularly to senior management on performance outcomes, strategic risks, opportunities for innovation, and progress against targets
- Stay informed about industry best practices, technology trends, and regulatory changes that could impact business services or operational effectiveness
Requirements
- Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field (Master’s degree preferred)
- Professional certifications such as PMP, Lean Six Sigma (Green or Black Belt), or equivalent are desirable
- 7–10 years of progressive experience in operations, business services, or corporate support functions
- Demonstrated experience managing cross-functional projects, change initiatives, and data-driven performance improvement programs
- Excellent problem-solving skills
- Strong communication and teamwork skills, with the ability to work collaboratively across departments
- Good organizational skills, attention to detail, and the ability to follow technical specifications
- Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software
- Proficiency in analyzing service data, using KPIs, and developing technical documentation
- Strong collaboration skills with cross-functional engineering, service, and field teams
- Excellent organizational, planning, and prioritization skills with the ability to manage multiple initiatives simultaneously
- Proficiency in project management methodologies and tools (e.g., MS Project, Asana, Jira)
- Solid understanding of business intelligence tools (e.g., Power BI, Tableau) and data governance principles
- Analytical mindset with strong problem-solving skills and the ability to think both strategically and tactically
- Excellent written and verbal communication skills, with the ability to present to senior stakeholders
- Ability to obtain and maintain Local Mine induction and access
- Ability to obtain and maintain Local Mine HSE certification
- Ability to obtain and maintain a valid passport and driver’s license
Benefits
- major medical insurance
- dental insurance
- vision insurance
- 401K plan with company match
- paid vacation
- paid personal days
- competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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