Change Manager specializing in finance integration and transformation initiatives. Collaborating with stakeholders and ensuring effective communication during finance ERP - driven projects at DSV.
About the role
- Customer Claim Manager in charge of complaint handling and warranty claims for diesel engines and hydraulic products. Collaborating with internal and external customers to ensure satisfaction and product quality.
Responsibilities
- Act as the primary communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products
- Handle complaints and warranty claims
- Prepare and document 8D reports for customers
- Perform statistical analyses and evaluations of field data for our products across various construction machinery applications
- Approve technical statements for customers and prepare reports on product failure behavior
- Organize and monitor modification and retrofit actions at customer sites (warehouse and field)
- Conduct regular customer meetings with sister plants and external customers
Requirements
- Completed commercial or technical education
- Additional training as a technician or engineer in mechanics, or training in business administration
- Several years of professional experience in a similar role
- Excellent German language skills
- Very good English and/or French skills
- Advanced knowledge of MS Office applications
- Experience with ERP systems
- Strong customer orientation
- Professional communication skills
- Good interpersonal skills
- Flexibility
- Reliable and responsible
Benefits
- Flexible working hours
- Home office
- Company restaurant
- Training and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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