Administrative Assistant providing customer support via WhatsApp and phone for Leve Saúde. Involves scheduling appointments and handling customer inquiries.
Responsibilities
Customer service via WhatsApp and phone
Scheduling appointments for Pediatric Neurology and Pediatrics
Confirmation and rescheduling of appointments
Handling complaints and customer correspondence
Issuance of referral/authorization forms
Maintaining the patient database (deceased/discharged/canceled)
Identifying and enrolling children eligible for the "Cuidado Pediátrico" and "Te Abraça" programs.
Requirements
High school diploma or equivalent
Good writing skills
Customer service techniques/skills
Experience with Tasy and Salesforce systems
Job title
Administrative Assistant – Position Reserved for Candidates with Disabilities
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