Front Office Manager at JUFA Hotels leading the Front Office team with a focus on customer service. Managing guest experiences and optimizing operational processes for excellence in service delivery.
About the role
- Front Office Manager at JUFA Hotels overseeing reception operations and guest management. Leading the team and ensuring high service standards in Salzburg, Austria.
Responsibilities
- Leadership of the Front Office team: leading, motivating and scheduling the reception and concierge teams
- Assume leadership responsibility for the front office team to ensure JUFA Spirit customer service
- Training of new employees and ongoing development of the team
- Promote the individual development of all team members through motivational leadership
- Foster positive team dynamics and engagement
- Ensure a high standard of service
- Guest care: welcoming and assisting guests at a professional level
- Warm welcome: guarantee a first-class first impression through exceptional customer service
- Handling guest complaints and conflict resolution
- Personal attention to guests and resolution of individual requests and concerns
- Ensure smooth check-in and check-out processes
- Administrative tasks & revenue optimization: managing room reservations, booking systems and front office processes
- Review of invoices, payments and billing
- Preparation of daily and monthly reports for hotel management
- Develop and implement strategies to increase revenue (cross-selling and up-selling)
- Active participation in revenue management activities to boost occupancy and profitability
- Analyze booking data and competitor information to identify revenue opportunities
- Coordinate with other departments: work with housekeeping, restaurant, kitchen and technical teams
- Ensure guest requests and special requirements are fulfilled
- Quality and process management: compliance with hotel standards, safety and hygiene guidelines
- Optimize workflows and service processes
- Support the implementation of new software or systems
- Point of contact for personnel management
Requirements
- Completed vocational training in hotel management or graduation from a secondary or higher vocational school
- Several years of front office experience, ideally with leadership responsibilities
- Experience with hotel software
- Good knowledge of accounting, reservation systems and guest management
- Foreign language skills, at least English; additional languages are an advantage
- Strong leadership and team skills
- Friendly and professional manner
- Organizational skills and ability to work under pressure
- Strong communication and conflict resolution skills
- High service orientation and empathy
Benefits
- Sales commission
- 25% Sunday premium pay
- A guaranteed 13th and 14th month salary
- Full-time (40 hours per week)
- Precise timekeeping with electronic time tracking and minute-accurate payroll
- At least one weekend off per month guaranteed
- Attractive training opportunities and a talent development program
- Free meals on every working day
- Vacation discounts, family & friends discounts and employee benefits
- Team events and excursions
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