Hybrid Specialty Account Manager, Nephrology

at Amgen

• Job title: Specialty Account Manager, Nephrology
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $154,126 - $185,350 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Detroit, United States

About the role

• Specialty Account Manager for Amgen representing Krystexxa to healthcare professionals and managing account relationships. Achieving sales goals and addressing reimbursements while promoting innovative therapies.

Responsibilities

• Represent Krystexxa to physicians and health care professionals
• Establish product sales and perform total territory account management
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership.
• Promote Krystexxa within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines.
• Address issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members.
• Develop strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members.
• Communicate territory activity in an accurate and timely manner as directed by management.
• Drive product demand among targets through education on disease state and product information.
• Provide feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results.
• Adhere to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code.
• Work closely with patient services and market access team members, and understand their roles, to achieve overall business goals,
• Coordinate between accounts and relevant Amgen field teams to support full range of account needs,
• Educate healthcare professionals and office staff on site of care options.
• Attend medical congresses and society meetings as needed.
• Manage efforts within assigned promotional and operational budget.
• Maximize use of approved resources to achieve territory and account level goals
• Successfully complete all Company training classes.
• Complete administrative duties in an accurate and timely fashion.
• Function as a contributing member of a high-performance team.
• Perform such other tasks and responsibilities as requested by the Company.

Requirements

• Doctorate degree & 2 years of collective account management experience, sales, & commercial experience OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience OR Associate degree & 10 years of collective account management experience, sales, & commercial experience
• Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination.
• Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
• Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
• Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred.
• Sales experience in Nephrology or specialty disease states preferred.
• Site of care and reimbursement experience strongly preferred.
• Experience working with institutions and integrated delivery networks preferred.
• Pharma account management selling experience essential; must be able to coordinate across field teams to address full range of account needs.
• Approximately 80% travel (may vary by territory), including some overnight and weekend commitments.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• group medical, dental and vision coverage
• life and disability insurance
• flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.