Hybrid Commercial Lines Account Manager

Posted 3 hours ago

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About the role

  • Account Manager managing the daily servicing and retention of commercial lines insurance accounts. Responsible for coverage guidance and exceptional client experience in Shreveport.

Responsibilities

  • Manage and retain an assigned book of business, ensuring timely, accurate, and professional service.
  • Place new and renewal business by collaborating with producers and following established workflows.
  • Answer coverage questions, recommend solutions, and process policy changes, endorsements, audits, and certificates.
  • Issue insurance documents, reconcile accounts, collect premiums, and assist clients with service needs and escalations.
  • Identify account rounding and cross-selling opportunities to enhance client protection.
  • Maintain accurate client information in AMS360 and follow commercial lines procedures using available reference tools.
  • Stay current on market trends, products, pricing, and underwriting criteria.
  • Analyze renewal premiums, identify variances, and propose competitive alternatives.
  • Participate in renewal strategy discussions and collaborate with Marketing and carriers.
  • Mentor and support new team members as needed and contribute to a positive team culture.

Requirements

  • 2–5 years of experience as a Commercial Account Manager or Producer.
  • Active Property & Casualty license.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
  • Excellent communication skills and confidence in interpreting insurance documents.
  • Proficiency with basic office software and comfort learning agency systems.
  • Industry designations (CIC, CRM, CPCU, etc.) preferred—or willingness to pursue one within 5 years.

Benefits

  • Competitive Pay
  • Paid license renewal and continuing education.
  • Mentorship and training provided.
  • Health Insurance
  • Dental & Vision Insurance
  • 401(k) with matching employer contributions
  • HSA & FSA
  • Competitive PTO and company holidays.
  • Wellness Program

Job title

Commercial Lines Account Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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