Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- Inventory Support Specialist ensuring accurate inventory management across locations at LaserAway. Collaborating with teams to uphold standards and resolve discrepancies.
Responsibilities
- Champion Inventory Accuracy: Ensure all clinics adhere to LaserAway's inventory SOPs, maintaining accuracy across all systems and records.
- Investigate & Resolve Discrepancies: Identify, research, and correct inventory discrepancies in collaboration with clinic staff, warehouse partners, and the HQ Inventory team.
- Manage Vendor Communication: Monitor department inboxes, track shipments, and verify product deliveries to ensure all inventory is received and properly checked in.
- Optimize Systems: Input and update data in ERP and inventory management platforms with precision and attention to detail.
- Reconciliation & Auditing: Assist with monthly inventory reconciliations, cycle counts, and follow-ups on audit findings to ensure compliance.
- Support Multi-Clinic Operations: Oversee inter-clinic transfers, monitor outstanding dashboard items, and provide timely updates to management.
- Train & Empower Staff: Support clinic teams through ongoing training, reinforcing best practices in inventory management and SOP adherence.
- Collaborate Cross-Functionally: Work closely with Operations, Procurement, and Finance to align on process improvements, reporting, and compliance goals.
Requirements
- High School Diploma or GED required; Associates Degree in Supply Chain, Business, or related field preferred
- 1-2 years of experience in inventory, supply chain, retail operations, or a medical office setting
- Weekend availability required
- Experience supporting multiple locations is a plus.
- Proficiency in inventory management systems or ERP platforms.
- Strong Excel and Google Workspace (Sheets, Docs, Forms, Drive) skills for reporting and collaboration.
- Familiarity with tracking systems and data entry best practices.
Benefits
- Medical
- Dental
- Vision
- Disability
- Life Insurance
- 401(k) plan with company match
- Paid Time Off (PTO) in compliance with state and federal requirements
- Incentive compensation opportunities
- Substantial discounts on all LaserAway services and products
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