Hybrid Account Manager

at Lanlink Informática Ltda.

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Luis, Brazil

About the role

• Account Manager responsible for generating new business and opportunities in São Luís/MA or Teresina/PI. Involves extensive client interaction and collaboration within the commercial area.

Responsibilities

• Conduct client visits to understand their business;
• Record and internally forward requests, expectations and nuances identified at each stage of the sales process (Planning - Prospecting – Qualification - Development – Negotiation - In Closing – Closing), interacting with the appropriate internal teams and, when relevant, with involved manufacturers/vendors;
• Prepare and contribute to presentations and proposals from the perspective of the business, the client, the market and the company, effectively contributing to the planned solution;
• Create RTC (Road Map to Close) for key opportunities identified as strategic;
• Perform territory planning and gap analysis when necessary;
• Manage and plan commercial activities, including a weekly visit plan and analysis of market potential, considering expansion into new clients and additional opportunities within existing clients;
• Demonstrate the ability to integrate people, objectives and results, using knowledge of the situational environment (client business and strategic issues) aligned with our capabilities and offerings (company portfolio);
• Identify the stage of the client's potential need (Active; solution-aware/admitted; or Latent);
• Prepare proposals and, when necessary, request support to develop commercial conditions, including the solution itself (interaction with pre-sales and manufacturers), specifying all necessary details about the client's needs;
• Follow up on proposed solutions with clients to overcome identified obstacles (potential objections);
• Negotiate proposal terms and pricing within established decision-making limits;
• Monitor customer satisfaction through surveys and other information-gathering tools;
• Perform consultative work with clients to identify additional business opportunities;
• Keep client opportunity information up to date in the company's systems;
• Identify key contacts in client relationships and their formal roles (organizational chart) and informal roles (influencers). In particular, map who makes the purchase decision;
• Perform other related activities.

Requirements

• Education: Bachelor's degree completed or in progress, preferably in Information and Communication Technology, Engineering, Economics, or Business Administration;
• Professional experience: Experience in commercial/sales roles, covering prospecting through to closing service sales;
• Must reside in São Luís, MA or Teresina, PI.

Benefits

• Health plan: Hapvida, Bradesco Saúde or Unimed (depending on local availability);
• Dental plan: Hapvida Odonto or Bradesco Dental;
• Food or meal allowance (Alelo);
• Life insurance fully paid by Lanlink;
• Transportation voucher;
• Pharmacy discount program;
• Higher education partnerships/tuition discounts;
• Totalpass;
• Internal learning platform;
• Welcome Baby Kit;
• Moodar platform (therapy platform offering special rates for Lanlink employees).