Key Account Executive managing large existing client base at Labcorp. Focusing on healthcare providers and promoting laboratory testing to improve patient health and outcomes.
Responsibilities
Educates, instructs and introduces new testing to assigned and newly generated accounts in an assigned territory
Acts as a liaison between the client and the LabCorp operations team in relation to client needs
Provides ongoing service and problem resolution to customer base
Assists with customer billing issues
Ensures customer retention by providing superior customer service
Recommends solutions that are client focused and persuasive
Provides account management for client’s day to day operations
Provides new laboratory tests to assigned customer base
Works closely with senior sales representatives to grow customer base
Continuously provides educational material to the client base
Resolves any customer related issues in a timely manner
Meets and exceeds monthly retention and new sales quota
Daily documentation of sales activity and opportunities in Salesforce
Requirements
High School Diploma or equivalent
Proven success in managing customers
Proficiency in Microsoft Office and Salesforce(or similar CRM tool)
Must reside in Southwest Denver, CO or surrounding areas
Must have a valid driver's license and clean driving record
Persuasive verbal and written communication skills
Superior customer service skills with the ability to build trust-based relationships
Ability to deliver results in a fast-paced, competitive market
Self-motivated
Excellent time management and organizational skills
Bachelor's degree (Preferred)
Proven success in sales & client renewals (Preferred)
At least 3 years' experience in Account Management, Client Success role or client facing (Preferred)
Current or previous clinical laboratory or diagnostics sales experience (Preferred)
Understanding of physician office workflow and service expectation (Preferred)
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