Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
About the role
- Oversee Customer Success Managers for Kpler’s key accounts. Drive strategy and performance in a hands-on leadership role.
Responsibilities
- Oversee the global team of Customer Success Managers serving Kpler’s highest-value accounts.
- Take a hands-on approach to coaching, strategy, and execution.
- Directly influence customer outcomes through your team and ensure exceptional renewal performance continues.
- Thrive in the details, strategy, and day-to-day rhythm of Customer Success.
Requirements
- 2+ years of leadership experience managing a Customer Success team.
- Proven ability to lead and support a distributed team across diverse cultures and regions.
- Demonstrated experience growing, developing, and coaching senior-level CSMs.
- Excellent people management skills, with a track record of motivating and retaining high-performing team members.
- Strong capability in data analysis and identifying trends within customer health or usage data.
- Technical competence and confidence when discussing data-oriented topics with customers and internal teams.
- Highly customer-centric and product-oriented, focused on driving measurable customer outcomes.
- Empathetic communicator who understands both customer needs and employee perspectives.
- Ambitious and high-performing, striving to achieve exceptional results.
- Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements.
- A hands-on leader who actively engages with customers and the team—this is not a passive or “wait and see” role.
Benefits
- We are accessible and supportive to colleagues and clients with a friendly approach.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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