Operations & Customer Experience Specialist engaging with Livom Group customers in a hybrid role. Collaborating across various departments and enhancing customer experiences.
About the role
- Customer Service Manager overseeing the strategic development of client support operations in Mainz. Leading teams and ensuring high-quality service delivery to customers within a hybrid work environment.
Responsibilities
- Establishment, strategic development, and overall management of the Customer Service department
- Leadership, development, and deployment planning of staff, including personnel responsibility
- Ensuring consistent, high-quality, and efficient customer service processes (including support, trainings, events, and committee work)
- Act as the central interface to executive management and other company departments; preparation of decision-making materials and reporting
- Management of customer-related projects and coordination of resource allocation within Customer Service
- Handling escalation and decision management, and representing the company to customers and clients
Requirements
- University degree (e.g., Business Administration, Public Administration, Business Informatics, or comparable) or a comparable qualification with relevant professional experience
- Several years of experience in customer service, project management, or a comparable organizational or leadership role
- Strong sense of responsibility and high reliability
- Strong communication and leadership skills
- Strong customer and service orientation
- Structured, solution-oriented, and strategic way of working
- Assertiveness and a confident approach to conflict and escalation situations
- Team-oriented with the ability to lead and develop employees
- Willingness to continuously develop personal competencies, especially soft skills, through appropriate training measures
Benefits
- Flexible working hours
- Up to 3 days/week remote work possible (for full-time employment)
- 30 days annual leave, 31 days from 01/01/2027 (for full-time); company closed on 24/12 and 31/12
- Fair compensation including an annual special payment
- Structured onboarding
- Training and development opportunities with cost coverage and paid leave for training
- Subsidy for job ticket (commuter pass)
- Excellent local public transport and long-distance rail connections
- Job bike option
- Attractive company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Application Specialist II at Vista supporting cinema software and enhancing communication skills. Involves installing, configuring, and supporting software for cinemas across North America.
Customer Service Representative advising students in learning languages via phone, chat, and email at EF Education First. Motivating students and guiding them through the online school experience from Barcelona.
Coordinator of Sales Steering Imports at Hapag - Lloyd driving customer performance and satisfaction through effective sales steering efforts. Collaborating closely with Trade Management for business opportunities and customer service.
Customer Care Representative for MTM Health supporting customers through inbound calls. Utilizing empathy and accuracy to manage 60 - 80 calls daily while working on - site at Norton, VA.
Product Manager at Alan defining AI customer support strategy and managing high - impact product roadmaps. Collaborating with teams to enhance user experiences across various platforms.
Klantenservice Medewerker supporting a.s.r. Zorgverzekering in Dutch language. Handling customer inquiries and providing assistance while working part - time with remote options.
Vendor Business Support Specialist managing manufacturer funding claims and supporting business development. Collaborating with leaders to meet company objectives within a technology partner environment.
Customer Support role at goFLUENT helping learners with AI - powered language solutions in a dynamic environment.
Inbound Customer Service Representative skilled in handling customer inquiries via phone, email, and chat. Resolving concerns and maintaining customer satisfaction while supporting a brand's image.