Operations & Customer Experience Specialist engaging with Livom Group customers in a hybrid role. Collaborating across various departments and enhancing customer experiences.
About the role
- Customer Support role at goFLUENT helping learners with AI-powered language solutions in a dynamic environment.
Responsibilities
- Become an expert and maintain a full understanding of our products and services.
- Explain it to our new learners who are starting a goFLUENT Training
- Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face.
- Reply to our learners requests on several communication channels (phone, email, chat, etc.)
- Ensure a smooth and efficient communication with internal teams
- Call students to encourage them to take full advantage of the available resources
- Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback.
Requirements
- 1 year of experience in customer service
- Internet savvy and proficient in MS Office, Google Docs and Open Office
- Advanced level of Spanish (verbal and written)
- Fluent in English
- Bachelor's/College Degree in any field
Benefits
- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner.
- Learn from one of our 49 business languages!
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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