Supervise customer service operations at Grupo Tigre. Oversee team performance, customer experience metrics, and effective training.
About the role
- Operations & Customer Experience Specialist engaging with Livom Group customers in a hybrid role. Collaborating across various departments and enhancing customer experiences.
Responsibilities
- You are the voice of the Livom Group. You provide knowledgeable advice to our customers, resolve complex issues, and ensure every interaction remains a positive experience.
- You assist with order fulfillment, coordinate with logistics partners, and help streamline our internal processes.
- You provide project-based support in other areas of the Group (e.g., marketing support or supply chain).
- You spot patterns in customer inquiries and translate them into improvement proposals for our operations.
Requirements
- Hands-on mentality: You don’t wait for instructions — you see what needs doing and get stuck in.
- Strong communication skills: You express yourself confidently in German (additional languages such as French or English are a strong plus).
- E‑commerce affinity: You have a flair for digital business models and understand how modern commerce works.
- Flexibility: “That’s not my job” doesn’t exist here. You enjoy variety and a fast-paced, young environment.
- Willingness to learn: You want to develop professionally and grow with us.
Benefits
- Variety: Exposure to multiple e‑commerce brands under one roof.
- Development: We give you the space to grow in the direction that suits you — whether deeper into operations, into marketing, or into team leadership.
- Culture: A young, motivated team across Amriswil, Munich & Madrid with flat hierarchies and short decision-making lines.
- Impact: Your work has a direct influence on the success of the entire group.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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