Operations & Customer Experience Specialist engaging with Livom Group customers in a hybrid role. Collaborating across various departments and enhancing customer experiences.
ET
Hybrid Customer Service Agent, German, Spanish Speaker
Posted 1 hour ago
About the role
- Customer Service Representative advising students in learning languages via phone, chat, and email at EF Education First. Motivating students and guiding them through the online school experience from Barcelona.
Responsibilities
- Motivating and guiding our students through our online school
- Advising on how to achieve personal and company learning targets via phone, chat, and email
- Presenting the different school features and options to provide a customized service
- Overcoming student objections, anticipating their needs by giving personal solutions to manage time and progress
- Offering call and following up service in German (C2 level), Spanish (C2 Level) and English (C1 or C2 level)
- Hosting school demo webinars
- Providing technical advice and solutions to ensure all our students have the best learning experience using EF products
- Responding to all questions directly or by relaying to our Global Customer Service by email or chat
- Meeting the operations requirements of quality and productivity of customer support services
- Reporting to your Supervisor.
Requirements
- Excellent writing and speaking skills in German, Spanish, and English
- Highly responsible with a strong sense of ownership and autonomy
- Focused on students’ satisfaction and ready to go the extra mile
- Cultural awareness and interpersonal skills that establish trusted advisor relationship with students
- Ability to remain calm and organized under pressure and with uneasy students
- Great communicator with students and teammates
- Consistently striving for improved quality and results
- Quick reasoning for problem solving
- Excellent at multitasking and working on various electronic platforms
Benefits
- 2-week paid training
- 28 vacation days per year
- Excellent price for gym access
- International career opportunities
- Flexible remuneration plan with private medical insurance
- Childcare
- Personal development training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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