Customer Care Representative for MTM Health supporting customers through inbound calls. Utilizing empathy and accuracy to manage 60 - 80 calls daily while working on - site at Norton, VA.
About the role
- Inbound Customer Service Representative skilled in handling customer inquiries via phone, email, and chat. Resolving concerns and maintaining customer satisfaction while supporting a brand's image.
Responsibilities
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
Requirements
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Stellar customer service skills
- Ability to use phone and computer systems
- Excellent oral and written communication skills
Benefits
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Bilingual language skills a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Manager at Alan defining AI customer support strategy and managing high - impact product roadmaps. Collaborating with teams to enhance user experiences across various platforms.
Klantenservice Medewerker supporting a.s.r. Zorgverzekering in Dutch language. Handling customer inquiries and providing assistance while working part - time with remote options.
Vendor Business Support Specialist managing manufacturer funding claims and supporting business development. Collaborating with leaders to meet company objectives within a technology partner environment.
Customer Support role at goFLUENT helping learners with AI - powered language solutions in a dynamic environment.
Client Support Representative helping top real estate agents maintain their online presence. Providing guidance and solutions in a supportive role.
Market Research Manager providing strategic insights and solutions to clients at Ipsos. Leading research projects and building strong client relationships.
Customer Support Accountant enhancing user experiences in fintech. Supporting, training users and testing product features with structured career development.
Talent Manager negotiating and developing business with clients in administrative and customer support sectors. Recruiting talent and managing client relationships for Robert Half.
ERP Support Specialist resolving Finance inquiries and troubleshooting with Jeeves ERP. Collaborating closely with teams to drive solutions and customer satisfaction.