Seasonal Operations Specialist supporting daily operations of cotton gin at CHS, Inc. Responsibilities include general labor, machine operation, and customer service.
KL
Hybrid Customer Operations Manager, Chinese Speaking
Posted 4 weeks ago
About the role
- Customer Operations Manager at Kody ensuring exceptional customer service and smooth operations in a fintech environment, assisting with onboarding and training clients.
Responsibilities
- Serve as the primary point of contact for customer enquiries, providing timely and accurate responses.
- Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution.
- Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges.
- Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively.
- Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes.
- Cultivate strong relationships with clients, understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company.
- Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency.
- Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols.
- Be active in the payments industry space, creating contacts and opportunities for future growth.
Requirements
- Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
- Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role.
- Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/ escalations within a payment processing environment.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- A commitment to delivering exceptional service and exceeding client expectations.
- Proficiency in Google WorkSpace / Microsoft, CRM software (HubSpot preferred) and Intercom.
- Ability to be interact with customers across international time zones.
- English and Mandarin fluency is required
Benefits
- Competitive compensation package
- Be part of a dynamic and innovative team in a rapidly growing company
- Equity available
- Competitive salary and benefits package
- Frequent team events and socials
- Collaborative, inclusive environment where your contributions are recognised and valued.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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