Responsible for operational training at Duane Arnold Energy Center for NRC exams. Develops and delivers systems training programs for employee qualifications and operational excellence.
About the role
- Sales Ops Specialist focused on optimizing the efficiency of outsourced sales teams. Coordinating with marketing and ensuring proper data analysis in São Paulo, Brasil.
Responsibilities
- Monitor daily whether leads sent by Marketing are being contacted within the stipulated time (Speed to Lead).
- Follow up with the outsourced supervisor in cases of delay.
- Conduct weekly CRM check-ups to ensure mandatory fields are being completed correctly.
- Ensure the outsourced team executes the contact cadence according to the playbook.
- Analyze a sample of leads marked as "Disqualified" to validate whether the discard was correct.
- Consolidate qualitative frontline insights every two weeks and present them to the Marketing/Growth team.
- Update and send the daily/weekly report with data to the Director of Revenue.
- Support onboarding of new sellers, ensuring they have access to tools and receive necessary training.
- Centralize support tickets to resolve operational blockers.
Requirements
- Experience: Previous experience in Sales Ops, Commercial Intelligence, or Inside Sales Supervision.
- Experience working with BPOs/third-party vendors is a major plus.
- Tools proficiency: CRM (Salesforce, HubSpot, Pipedrive) - Advanced level (able to create reports and dashboards).
- Excel/Sheets: Advanced (for cross-referencing marketing and sales data).
- Behavioral profile: Detail-oriented, assertive communicator, organized.
- Nice-to-have: Experience structuring or restructuring sales operations; experience in Revenue Operations (RevOps); experience building forecasts and analyzing revenue predictability; experience implementing SLAs between Marketing and Sales; knowledge of CRM automations and integrations; experience reporting KPIs to executive leadership.
Benefits
- Flexible Meal/Food Allowance - Swile card;
- Health Insurance;
- Dental Insurance;
- Life Insurance;
- Home office allowance;
- Transportation allowance;
- Birthday day off;
- TotalPass;
- Vittude;
- Benefit on Consortium Professional Day;
- 0% fee on our products (employees only);
- PPR (performance-based bonus) — according to targets set in the annual program;
- Partnership with an educational institution offering discounts for postgraduate courses;
- Access to Udemy Business after 6 months, 100% paid by the company;
- Partnership with Sesc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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