About the role

Consultant advising companies on modern IT operating models and digital transformations in the Technology Transformation practice. Focused on optimizing service delivery for clients across EMEA.

Responsibilities

Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
Develop practical, execution-ready transformation roadmaps
Contribute to and lead the development of consulting offerings and thought leadership
Govern and manage the execution of operating model and service management transformations
Establish performance metrics and success measures to drive continuous improvement
Work confidently across Agile, product-centric, and traditional SDLC delivery models
Lead senior client conversations and articulate the value of IT and Digital Operations to the business
Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Bachelor’s degree from an accredited university
ITSM certification (e.g. ITIL) or equivalent practical experience
8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
Strong stakeholder management and executive-level communication skills
Proven leadership experience managing high-performing, multidisciplinary teams
**Preferred / Desirable Experience**
MBA or Master’s degree
Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance
Demonstrable experience across both Operating Model Design (TOM) and SIAM
Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design
Experience in large, complex, multi-vendor IT environments
Strong understanding of cloud platforms, network services, sourcing, and service delivery operations
Expertise in ITSM and Operating Model governance

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.
Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.
We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.
As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.
This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.