Technical Account Manager responsible for strategic IT relationships within Public Sector. Engaging with clients on technology discussions and ensuring compliance with governance, security, and operational standards.
About the role
- Technical Account Manager role focused on managing API integrations between KeyBank and clients. Collaborating across teams to ensure seamless technical onboarding and support for clients' banking needs.
Responsibilities
- Work with technical client representatives to understand, code to, test, and support technical integrations between client and KeyBank provided software services
- Assist clients in both setting up API integrations and in the design of their overall technical system design
- Work closely with clients from the time they begin onboarding with Key
- Negotiate win-win solutions, fostering an atmosphere of respect and accountability
- Analyze current technologies used within the customer environments and map solutions with steps and processes for improving products and solutions over time
- Collaborate effectively across multiple cross-functional teams, including Sales, Product Owner, SMEs, Marketing, Legal, Compliance, Data Analytics, Engineering, and Design
Requirements
- Bachelor’s degree or higher
- Minimum 7 years experience in solutions engineering
- Minimum 3 years of integrated merchant acquiring and/or payment facilitation products experience
- Experience building fintech products within a larger enterprise banking environment
- Experience working with one or more transaction system in an API based facilitation model
- Industry expertise and strong business acumen in Small Business and Commercial Banking, as well as payments
- Experience working with ERPs and Treasury Management System integrations
- Deep understanding of API Technology including mTLS Certificate exchange
- Knowledge of merchant acquiring and servicing, PayFacs, Payment Processing, and the related technologies
- Demonstrated ability to communicate clearly and effectively with clients across multiple formats
Benefits
- Key has implemented a role-based Mobile by Design approach
- All necessary training will be provided by Embedded Banking Client Success team following start date (on the job training)
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