About the role

Compliance Manager within KeyBank’s Enterprise Fraud and Disputes team. Providing oversight and expertise in fraud and dispute processes, ensuring compliance with federal regulations.

Responsibilities

Provide subject matter expertise to the first line of defense for all fraud and dispute-related functions across the enterprise.
Oversight of first line of defense functions responsible for management of technology/applications supporting fraud and disputes processes is also applicable for mitigation of compliance risk.
Conduct compliance monitoring and risk assessments to proactively identify process improvements or control gaps and facilitate necessary changes.
Provide strong oversight to the first line of defense for timely and sustainable remediation of findings, including completion of second line of defense verification activities (includes transaction level testing).
Assist with internal and external regulatory compliance exams/audits.
Develop relationships of trust and confidence with the designated lines of business.
Provide oversight and monitoring of line of business processes, risks and controls.
Keep abreast of new laws, regulations and enforcement actions.
Conduct applicable gap analyses and facilitate necessary changes.
Assist with corporate policy and training development.
Educate and provide consultative advice on assigned regulations.
Provide independent review and challenge on various line of business activities.
Participate in or lead various projects related to mitigating risk to Key.

Bachelor’s Degree required; Juris Doctorate or Certified Regulatory Compliance Manager (CRCM) preferred.
Minimum 5 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience (required).
Demonstrated knowledge of the banking industry, particularly as it relates to fraud risks and handling of customer claims/disputes (required).
Demonstrated knowledge of federal laws and regulations including, but not limited to, Regulations E, Z, CC, V, E-Sign Act, and UDAAP.
Strong verbal and written communication skills; ability to work with all levels of management with a focus on collaboration and relationship management.
Autonomous, self-motivated, and flexible with the ability to adapt quickly to change or shifting priorities in a fast-paced environment.
Experience working on projects or initiatives requiring strategic planning/thinking across multiple functional areas and business processes.
Proven ability to work well in a team environment.
Strong risk assessment, monitoring, and testing skills.
Sound decision-making skills; able to make decisions independently and quickly.
Strong research skills coupled with strong problem solving/analytical skills.
High level of attention to detail.
Desire for continuous learning, including utilization of technology for increased efficiency.

Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives