Acoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use.
For more than ten years, we’ve been a technological leader, providing unified marketing and digital customer experience insights, campaign execution, behavioral experience analytics, and optimized pricing, promotion, markdown, and collaboration technology.
Our goal is to help brands build closer, lasting, more rewarding customer connections through data-driven visibility and personal, relevant, and frictionless engagement.
We have 600 employees around the globe, allowing us to maintain a local presence with a global footprint.
With the help of our award-winning technology and unbeatable client success teams, businesses across industries can drive customer lifetime value.

Acoustic

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backend-engineer

Acoustic is a company that provides a customer engagement platform, Acoustic Connect, designed to streamline multichannel marketing efforts. The platform enables businesses to manage email, SMS/MMS, mobile push, and WhatsApp communications at scale, understand customer intent, and personalize the customer journey. Acoustic also offers Tealeaf by Acoustic, a digital experience analytics tool that provides actionable customer insights to improve conversion rates and reduce abandonment. The company aims to empower marketers with tools that enhance personalization, journey orchestration, and customer data management, making it easier to create segments, send messages, and capture customer insights without the need for additional teams or tools. Acoustic serves industries such as retail and ecommerce, media and entertainment, travel and hospitality, gaming, and financial services.

Acoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use. For more than ten years, we’ve been a technological leader, providing unified marketing and digital customer experience insights, campaign execution, behavioral experience analytics, and optimized pricing, promotion, markdown, and collaboration technology. Our goal is to help brands build closer, lasting, more rewarding customer connections through data-driven visibility and personal, relevant, and frictionless engagement. We have 600 employees around the globe, allowing us to maintain a local presence with a global footprint. With the help of our award-winning technology and unbeatable client success teams, businesses across industries can drive customer lifetime value. 

• Design, build, and maintain the Acoustic Connect Web SDK, enabling enterprise-grade customer engagement and behavioral analytics features for web applications.
• Deliver high-quality, performant, and scalable SDK modules that integrate seamlessly with client websites and web applications across different browsers and environments.
• Take ownership of the full SDK lifecycle: from architectural design to public documentation and ongoing developer support.
• Continuously improve SDK codebase with best practices in modularity, testability, and maintainability.
• Refactor or retire legacy code and modules, aligning the SDK with modern JavaScript/TypeScript best practices and long-term maintainability.
• Proactively identify performance bottlenecks and lead improvements using browser profiling tools and web performance monitoring.


Web SDK Developer, JavaScript

Web SDK Developer leading the development of a JavaScript SDK for global customer engagement. Focused on performance, scalability, and modern coding practices in Gdańsk office.

operations

• Monitor and analyze system performance, identify and resolve issues, and make recommendations for improvements.
• Resolve and Prevent production incidents and other service disruptions with close adherence to documented processes.
• Perform software installation, upgrades, and patching to servers.
• Assist in major Incident resolution to restore services in a timely and reliable manner.
• Communicate status of issues to stakeholders and document follow up actions.
• Triage potential and actual incidents according to established resolution procedures in the application Run Books/Knowledge Base.
• Manage user accounts and system access.
• Support Customer Service as they engage with external clients and partners.
• Collaborate with other members of the team to identify and implement new technologies and best practices.
• Participate in on-call rotations to provide 24/7 support for the application.

SaaS Cloud Ops Specialist

Cloud Operations Specialist providing technical support for Acoustic SaaS Product Suite. Focused on system uptime and responding to customer service requests while monitoring production infrastructure.

support-engineer

• Provide customer support for Acoustic products including:
• Responding to inbound customer phone, chat, web, and email inquiries.
• Listening to customer needs and concerns.
• Diagnosing and troubleshooting of technical and product issues.
• Maintaining detailed documentation of customer interactions.
• Providing guidance & best practice recommendations on product related issues.
• Escalate relevant cases to L3/Engineering teams with appropriate input information and maintain ownership of through resolution.
• Collaborating with internal Acoustic teams (engineering, devops, customer success) as needed.
• Follow Acoustic guidelines and processes for case handling.
• Deliver excellent customer service by effectively utilizing soft skills and maintaining a positive working relationship between Acoustic and its customers and partners.
• Develop understanding and become certified on Acoustic software products.
• Observe trends in customer cases, identify areas of improvement, or initiate proactive measures.
• Assist with other reasonable duties as may be required being adaptable to ever changing business needs.
• Rotating shift work is required. Includes weekend and holiday on-call rotation.

Support Engineer

Support Engineer providing customer support and troubleshooting for Acoustic products. Collaborating with internal teams to ensure exceptional customer service and product issue resolution.

consultant

• Serve as a thought leader by leveraging strategic marketing expertise to define best practices and deliver high-impact content, such as presentations, webinars, reports, and business cases, to stakeholders across all levels, including the C-suite.
• Provide consultative advice to improve customers’ digital marketing campaigns and streamline operations.
• Offer expert guidance on marketing campaign best practices and Acoustic Connect product utilization.
• Deliver high-quality, strategic consulting engagements around Acoustic Connect in diverse customer environments.
• Scope and lead both packaged services and custom consulting engagements simultaneously.
• Create reusable materials and templates for internal and external use.
• Represent Acoustic at industry events, both in-person and online.
• Oversee strategic program delivery by aligning project initiatives with business goals, ensuring stakeholder engagement, and driving measurable outcomes across complex, multi-phase engagements.
• Lead troubleshooting and resolution of product issues, including problem identification, solution planning, and customer updates.
• Provide consistent deliverability reviews, guidance, and support via scheduled and ad-hoc customer calls.
• Ensure project alignment with Acoustic Connect Services standards and processes.
• Collaborate with Sales on new and existing opportunities, influencing renegotiations when needed.
• Identify opportunities for up-selling, cross-selling, and custom solutions.
• Create standalone consulting proposals and contribute to formal RFP responses.
• Achieve basic certification within 30 days and professional certification within 90 days of hire.
• Become a subject matter expert in at least one Acoustic product, including Acoustic Connect.
• Develop a strategic understanding of Acoustic Connect and Services methodologies for customer engagements.
• Continuously improve consulting practices and internal processes, including service offering development.
• Promote knowledge sharing across the Services team, and wider organization.
• Comply with all people and security policies.
• Meet billable and customer utilization targets as defined by management.
• This role involves close collaboration with key departmental and project stakeholders across the organization, requiring strong interpersonal skills and the ability to work effectively at all levels. While the position does not include formal supervisory responsibilities, the Senior Consultant will mentor and support junior team members. The role is hybrid, with a mix of remote work and time spent at Acoustic’s London office. Occasional travel may be required but will not exceed 20%.

Senior Consultant

Senior Consultant at Acoustic leading delivery of marketing technology services. Collaborating with C-level stakeholders and mentoring team members while driving customer success in digital marketing.

account-manager

• Own a portfolio of mid-market B2C marketing customers, focusing on growth, renewal, and long-term success. 

• Develop a deep understanding of each customer’s goals, KPIs, and engagement strategies to proactively identify upsell and cross-sell opportunities. 

• Partner closely with Customer Success, Product, and Marketing to deliver tailored solutions that drive measurable outcomes. 

• Lead business reviews and strategic planning sessions to highlight value, adoption trends, and expansion opportunities. 

• Maintain detailed account plans, using CRM tools to track health, opportunity status, and expansion potential. 

• Consistently meet or exceed monthly growth and retention goals. 

• Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients. 

• Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.

Account Manager

Account Manager driving growth within the existing customer base at Acoustic. Collaborating with cross-functional teams to deepen relationships and identify expansion opportunities.

account-executive

• Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients. 
• Conduct high volume outbound activity to cultivate engaged new customer pipeline throughout targeted high priority verticals. 
• Collaborate effectively across the business to optimize leads from marketing to drive appropriate funnel coverage to realize sales targets. 
• Drive a proven discovery process with prospects to gain a full understanding of their current challenges and goals to develop/propose solutions that deliver value and create differentiated solutions. 
• Collaborate with the solutions team to deliver tailored technical demonstrations that address client challenges and goals. 
• Take the lead role in delivering and negotiating contracts, working closely with sales management, finance, legal and deal desk teams. 
• Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.

Account Executive

Account Executive at Acoustic responsible for driving new logo acquisition and expanding within B2C marketing landscape. Managing full sales cycle partnering with marketing and solution consultants.

Acoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use. For more than ten years, we’ve been a technological leader, providing unified marketing and digital customer experience insights, campaign execution, behavioral experience analytics, and optimized pricing, promotion, markdown, and collaboration technology. Our goal is to help brands build closer, lasting, more rewarding customer connections through data-driven visibility and personal, relevant, and frictionless engagement. We have 600 employees around the globe, allowing us to maintain a local presence with a global footprint. With the help of our award-winning technology and unbeatable client success teams, businesses across industries can drive customer lifetime value.

Acoustic

About the company

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6 jobs found

Web SDK Developer, JavaScript

Acoustic

SaaS Cloud Ops Specialist

Acoustic

Support Engineer

Acoustic

Senior Consultant

Acoustic

Account Manager

Acoustic

Account Executive

Acoustic