Hybrid Telco Regulatory Compliance Assistant

at Five9

• Job title: Telco Regulatory Compliance Assistant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Porto, Portugal

About the role

• Telco Regulatory Compliance Assistant supporting global regulatory team at Five9. Managing documentation, reporting, and compliance across various markets in the telecommunications sector.

Responsibilities

• Manage licensing, filing, and reporting documentation for various projects, working closely with the global regulatory team and external legal advisors to ensure timely and accurate submissions to official regulatory bodies.
• Support the development and continuous maintenance of the regulatory reporting calendar, including setting reminders and ensuring documentation and deadlines remain up to date.
• Take full ownership of preparing regulatory reporting materials, submitting them for managerial review, and delivering final documentation to the appropriate authorities in line with reporting schedules.
• Conduct research, gather data, and produce documentation related to regulatory activities, following the priorities and guidance set by the team manager.
• Assist internal teams by providing the required paperwork, compliance documentation, and support for processes triggered by regulatory or compliance obligations.
• Support the end-to-end management of regulatory application processes, particularly in consolidating documentation, tracking progress, and ensuring all requirements are met according to local regulations.
• Assist in maintaining accurate internal records of regulatory requirements, reporting obligations, and compliance-related projects, ensuring traceability and consistency across markets.

Requirements

• Bachelor’s Degree (Legal studies preferred).
• Minimum 3 years of professional experience in a fast-paced, evolving industry; experience in technology or telecommunications is a strong plus.
• High proficiency in Excel and databases, with strong data mining, organization, and manipulation skills.
• Strong multitasking ability, able to manage several deadlines and deliver results in a timely and accurate manner.
• Eagerness to learn, adapt, and grow new skills within the regulatory environment.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Sound judgment and consistency in decision-making, with an emphasis on timeliness and professionalism.
• Fluency in English required; additional languages are considered a strong asset.

Benefits

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays