Customer Service Coordinator at Coates ensuring top - notch service for customers at Chinchilla branch. Coordinating equipment solutions and assisting customers with various needs.
About the role
- Customer Support Specialist at Finmas supporting customers while working hybrid in Berlin. Engaging with partners and improving support processes in a digital-first approach.
Responsibilities
- You respond to support inquiries about our platform — quickly, clearly, and solution-focused
- You guide new savings banks (Sparkassen) and distribution partners through technical onboarding and are their knowledgeable point of contact
- You strengthen long-term customer relationships — together with Sales and Product Management
- You work digital-first: video calls, email, phone — efficiently, empathetically, and on point
- You actively contribute to improving our support processes so we get better every day
Requirements
- Completed training as a bank clerk or a commercial vocational qualification with relevant initial experience
- Experience in customer service, customer support, or account management
- Initial experience in mortgage financing and certification under §34i GewO is a plus but not mandatory
- Nice-to-have: experience with platform businesses or knowledge of the Sparkassen-Finanzgruppe
- Interest in technical topics and a desire to really understand how things work
- Strong communication skills, empathy, and enjoyment of teamwork
- Quick comprehension and ability to work independently
- Confident use of MS Office, ideally also experience with CRM systems
- Excellent written and spoken German (C1)
Benefits
- Remote work option
- Trust-based working hours
- Flexible planning of your 30 vacation days
- Option to extend your vacation by up to 20 days
- Health budget
- Subsidy for the Deutschlandticket
- Employee discounts
- Gympass
- Company pension plan
- External employee counseling
- Hypobike
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks/snacks and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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