Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross - functional tasks while ensuring compliance and customer satisfaction.
About the role
- L2 Support Specialist supporting all relevant incidents and service requests at Landis+Gyr. Focused on documentation, compliance, and communication within ITIL framework.
Responsibilities
- Streamlined resolution of all L2 Client-Services relevant tickets
- Strong focus on documentation, compliance, and communication
- Escalation and management of incidents, problems, change and service requests
- Ownership of KB articles relating to Client Services
- Granted elevated rights to support complex issues in the areas of infrastructure (Infra SPOC) or other
- Global Support relating to L2 tickets
- Providing localized IT support as and when required.
Requirements
- Bachelor’s degree in computer science, business administration, electronic engineering or similar, or relevant industry experience
- “Senior” Service Desk experience
- Good understanding in ITIL methodology.
- Working with global service desk systems, like ServiceNow
- Microsoft certifications highly regarded
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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